Terms & Conditions

5.1 Payment Gateway for Android (Razorpay): All subscription fees, charges, and manual top-up payments initiated on Android devices are securely processed through our integrated payment gateway partner, Razorpay. By submitting payment details, you authorize Razorpay to process payments on our behalf and agree to abide by their standard customer terms of service.

5.2 Payment Gateway for iOS (Apple In-App Purchases): All subscription fees, charges, and manual top-up payments initiated on iOS devices are securely processed through Apple's In-App Purchase system. All transactions, billing, and renewals are governed exclusively by Apple's standard App Store terms, and payments are charged directly to your Apple ID account. You can manage or cancel your subscription at any time within your Apple ID account settings.

5.3 Refund & Cancellation Policy: All subscription payments, premium plan fees, and message top-ups are non-refundable and non-transferable, except in the case of a verified duplicate/double transaction as described in our Refund Policy. You can cancel your paid subscription at any time. Upon cancellation, your subscription will remain active with complete access to benefits until the end of your current billing period.

5.3a Cancellation — Android (Razorpay): To cancel your subscription before the next renewal date, contact us at info@glammery.in with your registered phone number and Razorpay payment ID. We will process the cancellation within 2 business days.

5.3b Cancellation — iOS (Apple In-App Purchase):For subscriptions purchased via Apple In-App Purchases, cancellation, billing management, and any refund requests must be handled directly through your Apple ID account settings under Subscriptions, and are subject to Apple's standard App Store billing policies.

5.3c GST & Pricing: All prices displayed on the Platform are exclusive of applicable Goods and Services Tax (GST). GST will be calculated and added at the time of checkout at the applicable rate. Your payment receipt will reflect the final amount charged inclusive of GST.

5.4 WhatsApp Quotas & Fair Usage: Paid tiers include a monthly quota of automated WhatsApp messages (powered by MSG91). Unused messages do not roll over to the subsequent billing month. You are solely responsible for acquiring extra message packs or top-ups if you exceed your monthly quota. We reserve the right to temporarily suspend WhatsApp sending privileges if we detect unusual spam, high client rejection/opt-out rates, or system abuse.

5.5 Communication Consent: By creating an account, you consent to receive account verification OTPs, subscription alerts, status updates, and transactional notifications via WhatsApp and SMS. Furthermore, by utilizing our booking and enquiry features to send automated updates to your clients, you represent and warrant that you have obtained explicit consent from your clients to send them booking confirmations, advance payment links, and reminders via WhatsApp.

5.6 Marketplace Bookings & Client Disclaimer: While Glammery provides a public marketplace platform for clients to discover and connect with verified makeup artists, we act strictly as a technology directory provider. Kshiti Software Solutions is not responsible or liable for any bookings, services, styling quality, scheduling clashes, financial disputes, event cancellations, adverse skin/allergic reactions, infections, or cosmetic injuries caused by the products, tools, and makeup kits used by the MUA, or any other conflicts that may occur between a makeup artist (MUA) and a client. We do not guarantee, warrant, or promise that listing your profile will result in client inquiries, nor do we take responsibility for the actions or conduct of any artist or client.

6.1 Data Processing Addendum (DPA) & Legal Compliance: Under applicable data protection laws (including the Indian Digital Personal Data Protection Act, 2023), you (the Artist/MUA) act as the Data Fiduciary for all client personal data uploaded or processed on the Platform. Kshiti Software Solutions acts strictly as a Data Processor on your behalf.

6.2 Artist Responsibility: As a Data Fiduciary, you represent, warrant, and covenant that you have obtained all necessary consents, authorizations, and legal grounds to collect, upload, and process your clients' personal data (including phone numbers, names, and booking details) on the Platform. You agree to indemnify and hold harmless Kshiti Software Solutions against any third-party claims, legal actions, or regulatory penalties arising from your failure to obtain proper consent.

6.3 Portfolio Media Public Display: By uploading portfolio images and showcase galleries to your profile, you consent to make this content publicly visible on our directory and marketplace search results. You warrant that you have the rights to use and display these images and that they do not violate any client's privacy or intellectual property rights.

6.4 Backup & Data Loss Disclaimer: While we perform regular database backups and maintain security measures, Kshiti Software Solutions does not guarantee that your data (including client details, bookings, or notes) will never be lost, corrupted, or deleted due to system failures, database crashes, or technical errors. You agree that you are solely responsible for maintaining independent, offline backups of your client lists, booking schedules, and financial records. We are not liable for any direct or indirect business losses, damages, or claims arising from data loss.

10.1 Account Termination: We reserve the right to suspend or terminate your account if you violate these Terms. You may delete your account at any time from within the app. Upon user-initiated termination, your data will be deleted within 30 days as per our Privacy Policy.

10.2 Platform Discontinuation & Company Closure: Kshiti Software Solutions reserves the right, in its sole discretion, to modify, temporarily suspend, or permanently shut down the Platform and/or close its business operations at any time, for any reason (including but not limited to business restructuring, sale, acquisition, insolvency, technical issues, or commercial unviability), with or without cause, and without any liability to you.

10.3 Financial Disclaimer on Closure: In the event of a permanent platform shutdown or company closure, all active subscriptions, top-ups, and services shall terminate immediately. You acknowledge and agree that no refunds (pro-rata or full) will be provided for any remaining or unused subscription periods, premium plans, or message quotas/top-ups.

10.4 Data Export & Grace Period: In the event of a planned permanent shutdown, we will make reasonable commercial efforts to notify you in advance (via in-app notification or WhatsApp) to allow you to export or download your business records and client data. Upon the final shutdown/deletion date, all user data, client databases, and records stored on our servers will be permanently deleted, and we shall not be liable for any data loss, disruption, or failure to export data.